Home Products & Services
About PQA Search Website
Contact PQA Training Courses
   
Relative Links:

Measuring and Making
Customer Satisfaction

Workshop Overview
       
Customers rarely tell you everything that you need to know, but will readily judge your performance to their stated and unstated needs. Are you aware of the expectations that you create (or fail to develop) in your customers and prospective customers? Surveys of customers will rarely produce the results you need. What can you do? You need a bullet-proof system for measuring and making customer satisfaction.


Workshop Content

  • Customer's stated & implied needs vs. their expectations
  • 7 Deadly Sins of customer satisfaction 
  • Balancing & matching customer, employee & company needs 
  • Customer communication system and the messages flowing through 
  • Putting the 8 Competitive Factors to work for you 
  • Design & implementation of customer satisfaction projects  


You Need to Attend This Workshop If ......

  • Your customers are leaving you for your competition 
  • Your customers are complaining about your quality, delivery, service or price 
  • You cannot accurately quantify the degree of satisfaction of your existing customers 
  • You cannot pinpoint the source and degree of your customer dissatisfaction  

Registration

Register for this Training Course

Cost of this Training Course

Call PQA to discuss your training needs at:   +1 (519)-667-1720
      or in N.America   (800)-837-7046

E-mail PQA about your training needs



           
 

© 1996 - 2006 Process Quality Associates Inc.     http://www.pqa.net      +1 (800) 837-7046    "We Engineer the Quality of Your Success"