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The
following keywords are related to, discussed, or included in the training
courses listed in this booklet, or in this booklets other materials. Look
up your concerns or interests and find the page number of the related topics.
For further information on how and why the various seminars are connected
with this keyword, contact PQA for a detailed Course Outline, or
discuss your specific needs with PQA. |
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Keyword
or Phrase Page(s)
7 Deadly Sins of Customer Satisfaction 3, 16
8 Competitive Factors 33
8 Disciplines Corrective & Preventive Action 9
Absenteeism 33
Accountability 14, 29, 33
Accounting 8
Accuracy, measuring devices 15
Activity Based Costing 29
Adaptability 3, 29
Adopting Principled Negotiating Methods 31
Adult Learners 33
Advanced Product Quality Planning (APQP) 3
Advanced Statistics 6, 24, 33
Advanced Negotiating Techniques 31
Affinity Diagram 19
Analysis 30
. Complex Situations 30
. Data 6, 19, 23, 24
. People Problems 33
Appearance attributes 3, 15, 18
Applying finance to business situations 8
AS-9000 38
Attitudes 25
Auditing
. Consulting & Conducting 37
. Suppliers 28
. . Design, Consulting, & Implementation 37
. Training for Internal & Lead Auditors 10
Auto Parts Suppliers 3, 7, 18, 28, 29, 30
Automotive Industry Action Group (AIAG) 20, 32
Automotive New Car Dealers ISO-9000 implementation 33
Avoiding Bad Compromises 31
Benchmarking 3, 14, 16, 28, 33
Blame 17
Bottlenecks, elimination & management 29
Brainstorming 9, 17, 19
Buffer Management 29
Bugs, Fixing software 22
Bug-Free Software, developing 22
Bureaucracy, excessive 29
Business
. Improvement Consulting & Implementation 37
. Planning 3, 14, 25, 29, 33
. Procedures, Writing 32
. . Consulting & Implementation 37
. . Purchasing pre-written 37
. Process Redesign 3, 7, 9, 14, 16, 19, 29
Buy-in, getting 29
Car Dealers, ISO-9000 implementation 33
Calibration 15
Capabilities
. Measurement system 15
. Proven Pre-production 18
. Supplier, improving 28
Cause & Effect 19 |
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.
Ishikawa Fishbone Diagram 23
. Analysis 30
CCPM: Critical Chain Project
Management 5
Cellular Manufacturing,
Consulting & Implementation 37
Certified Quality Systems
20
Change 22
. Control 22
. Ensuring implementation
10
. Management 29
. . Consulting on
37
Check
. Performance 10
. Sheet 19
Co-operation 25
. Working Skills 25
Commitment, Getting &
Keeping 29
Communication, Improving
13, 17, 20, 28, 30
Communicating Continuous
Improvement Results 4
Competitive Advantages 28,
33
Competitors
. Benchmarking 3, 14, 33
. Compete to win 3, 5 14,
29, 30, 33
Complex Situations, Analysis
of 6, 19, 29, 30, 33
Compliance, verifying &
auditing 10
Compromise 30
Constraints 25
Consulting Assistance 37
Continuous Improvement (CI)
4, 14, 17, 21, 27, 29, 33
. CI & ISO-9000 4
. CI & QS-9000 4
. CI & ISO-14000 4
Contribute 19
Control Charts 19, 24
. Attribute Data 23
. Interpretation 19, 23,
24
. Subjective Data 15
. Variable Data 23
Conversion Factors 51
Convincing People 19
Corrective Action Program
25
Corrective Action &
ISO-14000 11
Cost
. Effectiveness 6
. Estimating 5, 19, 21,
29
. of Quality 3, 14, 17,
33
. Reduction & Avoidance
14, 29, 33
. . Consulting &
Implementation 37
Creating
. Designs 3, 33
. Solutions 3, 19, 33
Creativity 19, 30
Critical Chain Project Management
(CCPM)
. Training 5, 29 |
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