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.
Consulting & Implementation 37, 39
Critical Path Scheduling
5, 29
. Consulting & Implementation
37
Customer
. Communication 16
. Complaints & Dis-satisfaction,
elimination of 9, 14, 16
. . Consulting &
Implementation 37
. Loyalty 3, 14, 16, 29
. Needs 3, 14, 16
. Satisfaction 16
. . 7 Deadly Sins
3, 16
. . Measuring &
Making 16
. . Consulting &
Implementation 37
. Service 19
. Surveys, Development &
Consulting 37
Cycle Time Reduction 5,
14, 21, 29, 33
Data Analysis 24
. Consulting & Implementation
37
Dealerships, new car ISO-9000
implementation 37
Dealing with Dirty Tricks
31
Decision making
. effective 14, 19, 25,
29
. in finance 8
Defects
. Prevention, Reduction
6, 7, 9, 17, 19, 23
. . for Equipment/Tools
21
. . for Software/Firmware
22
. . by People 19
. . by Supplier's
28
Delays, Elimination of 14,
16, 29, 32
. Consulting & Implementation
37
Delegated Tasks 25
Deliverables 22
Delivery 28
Deming 37
. 14 Points 37
. Plan-Do-Study-Act Cycle
4
Design of Experiments (DOE)
6
Design
. & Theory of Constraints
29
. for Assembly, Manufacturability
3, 6, 32
. Methods & Tools 19,
21, 22, 33
. of Experiments (DOE) 6
. Optimized 3, 6, 7, 29,
33
. Rapid 5, 33
. Reliability & Maintainability
3, 7, 21
. Software 3, 5, 6,
7, 21, 22
Development
. Customer 3, 16, 19, 29
. Products & Processes
3, 19, 21, 22, 33
. Projects 5, 14, 33
. People 25, 29
. Supervisors & Leaders
25, 33
. Suppliers 28
Difficult Situations &
People, Handling 25, 33
Dimensional 18
Disease 9
Documentation 32
. Audits 10
. Control 32 |
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DOE
(Design of Experiments) 6, 33
Effectiveness 19, 29
. Teams 19
Environmental Management
11
Environmental Policy 11
Equipment 20
. Design 3, 6, 7, 20, 21
. Troubleshooting 9, 17,
21
. Reliability 21
Errors see Defects
Ethics in Quality 33
Employee
. Involvement 27, 33
. . Consulting on
37
. ISO/QS-9000 overview 33
. Supervision & Leadership
25, 29
. Training & Development
25, 33
. . Consulting on
37
Environmental Management
11, 14, 33
Excellence 3, 14, 21, 29
Excessive Paperwork 32
Executive Understanding
. of Quality 3, 29, 33
. of ISO/QS-9000 33
Expansion Plans, Consulting
on 37
Expectations 3, 16, 22
Expenditures 28
Experiments 6, 23, 24, 33
Failure Mode & Effect
Analysis (FMEA) 7
. Overview 21
Family 25
Fault Tree Analysis (FTA)
7
Fear 25
Features 22
Field Failures 7
Finance 8
Financial Analysis 8
Financial Management 8
Firmware: Quality, Bugs,
& Design 3, 22
Fishbone Diagram (Ishikawa)
19
Fixing Software Bugs 22
Flexibility 22, 29
Flow Charts 19, 23, 32
FMEA 3, 7, 22, 21
Focus 19, 29
Force Field Analysis 19
Ford 8D 9
Forming Teams 33
Forms 32
Frustrations 29, 30, 33
. Elimination of 29
Gantt & PERT Charts
5
Geometric Dimensioning &
Tolerancing (GD&T) 33
Getting Taken 31
Getting Tough 31
Great Leaders 25
Group
. Dynamics 17
. Rates for PQA workshops
1
Growth 10, 14, 29 |
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